Very Thankful New User
I started looking at facility maintenance software about 3 hours after I arrived at my new job last year. The system in place was vocally disliked by any who needed to work with it, and as cumbersome as a full body cast to work with.

One of the packages I got to look at was Panda (there was old literature in my desk for it). Not wanting to settle for the first thing I saw, I tried a few others as well. None of the other packages had the ease of use or intuitive touch and feel that this one did.

Last October (I think), I went to the user group meeting in Chicago to see a few other users and see the software in "live" use. I liked waht I saw. More importantly, I liked the people there supporting the product. Melinda made me feel right at home, and Dennis offered to answer any questions I might have. They really seemed to be concerned I get the right software for my needs even if that meant not buying their product.

In December I got the funding for the project! In February I sent a database to Doug and got the conversion completed, we had Dennis out to install the database and software (I entered my first Panda work order before Dennis even got out of the parking lot), and in March we had an official roll out to the maintenance staff with training. We have never looked back! I use the software daily, run many of the canned reports, and have designed a couple of custom reports. The modules are uniform in design and structure so you never feel as though you are dealing with a "new" thing when you try a module out for the first time.

The software is so easy for them to use that they have even taught themselves how to run reports for open work orders! Nothing short of miraculous. Most of these folks were not computer users at all until they sat down and started entering work orders. The software is so intuitive they have few questions, and when they do have questions, they usually work it out among themselves. We have had the normal pains related to change in procedure, but the guys have really been amazing both in the speed they picked things up, and in their willingness to learn new things and participate in the positive change in their workday.

We are rolling out a "Consider It Done" campaign to coincide with the web based interface for end users. I have three departments lined up as BETA testers within the hospital, and plan a go live hospital wide before the end of summer. Consider It Done is the face we have put on our mission of worldclass care for all customers of the GGH campus. It is a far cry from lost workorders, duplicates, and inaccurate reporting that we had been dealing with up till now.

I am pleased and proud to be partnered with a team like Panda/Maintenance First. I feel as though we are in this together and have had tremendous responsiveness from all members of the team so far. I expect this to continue to be a positive and fruitful relationship.

If there are questions, please do not hesitate to call me at Goshen General Hospital in Goshen Indiana. I will be happy to tell you anything I can about the software and the teams to help make it easier for you to make your purchasing decisions.

Sincerely,
Casey Lau

Goshen General Hospital