m1Connect

Available with the m1Encompass Platinum Subscription, m1Connect provides a fully customizable, powerful interface for your customers. This one application replaces three standard industry solutions, allowing users to request Work Orders, search for MSDS information, and find company Policy & Procedures. In addition, m1Connect allows your customers to check the status of previous individual or department requests!

m1Connect includes powerful tools to help facilitate the customer request process, including the ability to automatically assign Work Order requests to particular technicians depending upon Work Order type, Equipment type, Department, or Building. m1Connect allows you to configure multiple automatic email notifications which keep everyone involved up to date on the status of workorder requests. The application can be customized to notify Maintenance Managers and their Technicians, Requesting Customers, and even Department Managers at different points of the Work Order and Requisition life cycle. This assures critical, and eliminates unnecessary communications about maintenance operations.